Coronavirus Preparation at Heathwood Assisted Living & Memory Care | Williamsville & Penfield, NY

We know many of you continue to be concerned about the spread of COVID-19 (the new coronavirus) and how it is impacting us here at Heathwood. Ensuring residents are cared for in a safe and healthy environment is our first priority. The Centers for Disease Control and Prevention (CDC)have recommended a variety of steps that have been implemented to help reduce the potential of the virus to enter our building. However, we need your help in battling COVID-19.

We are following CDC guidelines to restrict all visitors to the facility unless medically necessary and all deliveries to a designated area of the facility. We have posted signs on our entryway doors to notify everyone of this policy and are actively screening anyone, including staff, who need to come into the building. This screening includes symptoms, travel and temperature checks. We are following strict handwashing procedures, wiping down frequently touched surfaces several times a day and using personal protective equipment (gloves, masks, gowns) as necessary. We are practicing social distancing as much as we can in out setting and are staying up to date with the latest recommendations from CDC and local and state health departments.

We strongly encourage limited resident outings to only medically necessary appointments and ask that you call ahead to let us know that you are taking your loved one to an appointment so we can bring them to the front desk. Our in-house physicians are available 24/7 for phone calls and visits as medically necessary. Telemedicine is being offered by some practitioners as well. Please contact the Resident Care Manager with any questions regarding physician visits.

If your loved one needs supplies, you may bring them to the front vestibule where a cart is set up. Please label anything you bring in with who it is for and their room/apartment number. Our staff will deliver the items in a timely manner.

We know connecting with your loved one is incredibly important, and we are here to help. Whether it be email, text, video chat or social medial. Please follow our Facebook page for daily updates and pictures. Staff are available to assist with Facetime calls, if requested. Contact the Case Manager to arrange for a call. Be sure to check our website for the monthly activities calendar but know that it is subject to change as we continue to adjust to changing needs.

We want to make sure we efficiently communicate with you should there be any new developments. Please reach out to the Case Manager with your updated contact information.

Visit the CDC at https://www.cdc.gov/coronavirus/2019-ncov/index.html for additional information.

We thank you for your understanding and assistance during this turbulent time. Please know this situation is ever changing and while we are staying on top of the latest information, we may not be able to relay those changes to you as they occur. We are doing our very best to communicate with you. Do not hesitate to contact us with any questions or concerns.