Re-Opening & Re-Imagining Care After Coronavirus | Heathwood Assisted Living & Memory Care

As Erie and Monroe Counties in New York commence the Phase 2 economic reopening after several months of social isolation, you can feel a palpable sense of anticipation, a cautious optimism in the air. The community at large is looking forward to enjoying the return to in-store retail shopping, hair salon/barbershop services and the like, even as a scaled-back experience with new safety protocols are in place.

At Heathwood Assisted Living & Memory Care , we continuously review our safety measures and guidance from the New York State Department of Health to keep in line with the best practices for the health and safety of our assisted living residents ,families and staff. First and foremost, we want to shout a loud, proud Thank You to our dedicated staff, who continue to inspire us with their unwavering focus on keeping our residents safe, healthy and happy. They are the pillars of compassion, kindness and professionalism in time of uncertainty.

As we prepare for our own eventual “reopening” as an Assisted Living Community , we do so with great care to establish safe precedent, monitor developments, and provide support to staff, residents, and families alike. Rethinking and redesigning our daily practices, along with the way we interact with one another is the foundation of successful reintegration .Since we have been successful for 12 long weeks, we are not looking forward to changing many current practices.

There are several reasons we have been so successful keeping residents and staff safe. We are adhering to strict protocols regarding infection control, social distancing, limiting resident exposure, and requiring masks and PPE (when deemed necessary) be worn at all times, no exceptions. When we eventually welcome visitors, we anticipate these visits to residents will only be permitted outdoors and at a six-foot distance apart.

We look forward to helping families and caregivers reunite with their loved ones and we thank you for the patience and understanding you have shown in this time. We hope our Reopening Phase is sooner rather than later and we will continue to keep everyone informed.

In the meantime, please continue to visit the Facebook pages for Heathwood Assisted Living & Memory Care in Penfield and Heathwood Assisted Living & Memory Care in Williamsville to see how our dedicated staff and managers continue to keep your loved ones engaged and active.